Shipping Information

Silky Store NZ offers free freight on orders over $200 and we only currently ship within New Zealand. And due to the nature of some of our tools, we have to have different freight rates on some of our larger items.

Standard Rates
Standard North Island (value up to $50) - $8.00
Standard North Island (value over $50) - $12.50 
Standard South Island (value up to $50) - $7.00
Standard South Island (value over $50) - $10.00

Our standard courier and will take 2 - 3 working days. The standard charges include rural deliveries. Please allow an extra 1 - 2 days for a rural delivery.
*this excludes pole saws, pole loppers, long handle grubbers and ladders, and orders to off-shore Islands (such as Waiheke, Great Barrier, Stewart Island and Chatham Islands etc) - see below

Pole Saws, Pole Loppers and Long Handle Grubbers - $15.00
Any orders for longer items such as Pole Saws, Pole Loppers or Long Handle Grubbers will incur a $15.00 delivery fee. This is due to the unusual shape and size of these items.

Ladders - depending on the Island
Shipping ladders around the country does create some challenges. Our standard courier companies cannot move these therefore we have to use larger freight companies.

Our standard costs to freight a ladder;
6ft and 8ft North Island - $80.00
6ft and 8ft South Island - $60.00
10ft and 12ft North Island - $100.00
10ft and 12ft South Island - $75.00

Off-Shore Islands
We are charged an extra Island Courier fee when we send things to off-shore Islands such as Waiheke, Great Barrier, Stewart Island, and Chatham Islands etc. Unfortunately we cannot separate these Islands from the standard regions for our freight costings, so we may need to pass on part of this extra cost to you. Please place your order as per normal, and we will be in touch if there is any extra freight to pay. To avoid any possible extra charges however, if you have a residential address on the mainland somewhere that we can send to, we can hopefully keep away from these charges.

Additional Information
Shipping Times - no orders are shipped on weekends and public holidays.
Addresses - We cannot ship to PO Boxes.
Tracking - If you require further assistance to track your order please email us on