Shipping Information

Silky Store NZ offers free freight on orders over $150 and we only currently ship within New Zealand, however due to the nature of some of our tools, we have to have different freight rates on some of our larger items.

Standard Nationwide - $10.00
This is for the smaller items. All orders will be shipped with our standard courier and will take 2 - 3 working days. Please allow an extra 1 - 2 days for a rural delivery.
*excludes pole saws, pole loppers and ladders, and orders to Waiheke Island (see below)

Pole Saws and Pole Loppers - $15.00
Any orders for Pole Saws or Pole Loppers will incur a $15.00 delivery fee. This is due to the unusual shape and size of these items.

Ladders - depending on the Island
Shipping ladders around the country does create some challenges. Our standard courier companies cannot move these therefore we have to use larger freight companies.

Our standard costs to freight a ladder;
6ft and 8ft North Island - $80.00
6ft and 8ft South Island - $60.00
10ft and 12ft North Island - $100.00
10ft and 12ft South Island - $75.00

Waiheke Island
We are charged an extra Island Courier fee when we send things to Waiheke Island. Unfortunately we cannot separate this Island from the Auckland region for our freight costings, so we may need to pass on part of this extra cost to you. Please place your order as per normal, and we will be in touch if there is any extra freight to pay. To avoid any possible extra charges however, if you selected an Auckland address for delivery, we can hopefully keep away from these charges. This usually only applies for larger orders.

Additional Information
Shipping Times - no orders are shipped on weekends and public holidays.
Addresses - We cannot ship to PO Boxes.
Tracking - If you require further assistance to track your order please email us on