Terms, Conditions and Privacy

Terms and Conditions:
Below are the terms and conditions we follow for the supply of goods and services to you, our customers.

Warranty Policy:
Products from Silky Saws, Okatsune, Castellari and Lowe have a Limited Lifetime Warranty from the date of purchase. All other products have a 12 month Manufacturers Warranty. Warranty claims cover any fault, defect or failure occurring as a result of the manufacturing process. Damage or faults occurring as a result of misuse, accident or wear and tear are not covered by our warranty policy. Shipping and handling costs are not covered by the warranty.

Repair or Replacement:
If you return a product for repair or replacement, if it is covered under warranty (see above) then the repair or replacement will be at our expense. If the product is out of warranty, then we can still have the product repaired, however this may be at the customers own cost. In some cases we may not be able to repair or replacement certain products due to availability or discontinuation of that particular product.

Refund/Return Policy:
If you're not 100% completely satisfied with your purchase we will happily accept your return and provide you with a refund to the value of the goods. If however you have requested a refund or returning goods because you have changed your mind, the refund will be less any administrative fees already incurred during the original transaction from 3rd parties (e.g. credit card fees or commissions). If you are physically returning goods, they must be unused and in the original packaging, and the product is in the same condition as you received it in.

In the case of returning a product due to any damage caused during transit, you must return the item to us within 7 days of receipt, to ensure the correct procedures are carried out within the specified time to claim from the carrier.

We're aware of the trust and confidence you demonstrate when you visit our website and provide us with information. The Privacy Notice below is posted to demonstrate our adherence to the practices you'll find common to the best websites online. We promise that we will treat your information with the same honesty and sensitivity that we would expect you to treat ours - unable to be sold, bartered or swapped. Redwood Imports Limited is the legal entity that owns and operates this website.

By visiting SilkyStore.co.nz, you agree to accept the practices described in this Privacy Notice.

Changes to this Privacy Notice, Conditions of Use and Notices:
This Privacy Notice and our Terms of Use may change over time, and the use of information which we gather now will be subject to this Privacy Notice and Terms of Use, as modified. Please check this page periodically as you continue to use our site to see if any changes have been made. This privacy notice was most recently changed on 12 May 2020. 

Personal Information Collected by this website:
We use the information that we collect from our visitors to personalize and improve your visit at SilkyStore.co.nz. We gather the following types of information:

Information you give us: any information which you enter on our Web site. This information is normally provided when you search, buy, participate in a contest, sweepstakes or on-line survey, or when you communicate with any of our departments such as customer service, sales or technical services through our Web site, telephone, mail or fax. Examples of the type of information you may supply us with include your name, address, telephone number, credit card information and e-mail addresses.

Automatic Information collected by us: Whenever you visit our Web site, we collect and store informational "cookies" which remember information about a visitor from one page to the next and from one visit to the next. We collect and analyze the IP address used to connect your computer to the Internet; computer and connection information such as your browser type and version; operating system and platform; purchase history; confirmation when you open e-mail that we send you; the URLs which lead you to and around our Web site including the date and time; the pages and or products you viewed or searched for and the phone number used to call our voice telephone numbers. Your browser allows you to reject cookies and software is available from third parties which will allow you to visit our Web site without providing this information. You are welcomed at our Web site if you use this software, but we will not be able to offer you our personalized services.

Orders: If you place an order, we use a secure order form which requires you to provide contact, billing, and financial information. This information is transmitted to your credit card company to authorize your purchase and is not collected or stored by us in any form. 

Credit card companies and shippers: When you buy something from us, we send your credit card information, name, billing address and the amount of your purchase to your credit card company to verify and authorize the purchase. Your name, telephone number and shipping information must be provided to third party shippers such as NZ Post to deliver your purchase.

Action Tags: Web pages may contain “action tags” set by third party firms for the purpose of collecting anonymous information about the usage of our site by customers. Action tags are also known as web beacons or 1 pixel gifs. Action tags are a technique used to compile aggregated statistics about the effectiveness of our web site. They do not use personally identifiable information, such as names or addresses, and do not link online actions to an identifiable person.

Law Enforcement and Protection of Users:
We will release personally identifiable information to third parties and organizations when we believe it is appropriate for us to do so to comply with the law. We will also do so to cooperate with law enforcement investigations, comply with court orders or subpoenas, protect our legal rights and those of our users, or when we believe the release of information is needed for fraud protection and/ or credit risk reduction.

Business Transfer:
Redwood Imports Limited has been in business independently for over 15 years, and our intent is to continue on in this fashion for a lot longer yet. However, in the unlikely event that this business is sold, has substantially all of its assets acquired, or merges or becomes affiliated with any other individual or entity, any customer information owned or under the control of Redwood Imports Ltd may be one of the transferred assets.

If you want to hear from us, our Web site gives you the opportunity to opt-in to receive communication on new products and tips to get the best from your tools. If you no longer wish to receive communications from us please click the unsubscribe button at the bottom of any correspondence or email us at sales@silkystore.co.nz.

If you have any questions or concerns about our Privacy Notice or would like any other information, please contact us on 03 547 6874 or email us at sales@silkystore.co.nz.